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When someone asks you, “How’s business?” – How do you know?

The answer often depends on where in the business hierarchy of responsibility the responder makes their contribution. The receptionist might respond that we have more activity this quarter than last, so things look good. A middle manager might report on the results discussed at the last monthly meeting... Learn More


Nearsighted Value Adders

Over the past couple of decades there have been significant improvements in the quality methodologies businesses use to improve quality and add value to their operations. Both statistical quality control (SQC) which deals with acceptable quality levels of finished products and statistical process control (SPC) which deals with processes have made great strides in making better tools available. Industry wide quality standards have been developed and applied with significant success...  Read More

A Holistic Approach

The concept of trying to look at the business as a network of processes and not simply sub-optimizing individual processes to achieve improvement is nothing new. People have recognized the need to view the whole network of interconnected operations for some time. What has been difficult is to find tools to effectively do that. ne advantage we have today in many businesses is the adoption of computerized systems in their efforts to improve productivity. Most businesses today are run by computerized systems, usually many systems...   Read More ...

Operations Enhancement

AcuMaestro’s solution is both flexible and customizable. Born of experience, AcuMaestro's approach is rare in the industry if not unique. AcuMaestro builds on earlier industry efforts to capture and monitor operational aspects of service businesses (OSS Systems) to fully exploit the power of multi-domain normalization. At the core of the solution is a software product called BASE (Business Assurance Solutions Environment). BASE's powerful computing engine integrates business rules, process status, and regulatory guidelines into a single platform for the purpose of business measurement and control...  Read More

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